Skills & Competencies for Retail Third Keyholder

Retail Third Keyholder job profile

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JOB SUMMARY for Retail Third Keyholder

Responsible for selling goods and assisting customers on the selling floor.

JOB RESPONSIBILITIES for Retail Third Keyholder

Ensures customer needs are met and complaints are resolved. Opens and closes store when manager or assistant manager are not present. May assume store manager responsibility when necessary.

Retail Third Keyholder SALARY RANGE

BASE 50%
$35,212
TOTAL 50%
$36,394
Job Level
A03
Job Code
SM15000240
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

Retail Third Keyholder Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Retail Third Keyholder skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Retail Third Keyholder

1 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Names commonly used tools and systems for processing transactions and managing retail inventory levels.
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Level 2 Behaviors
(Light Experience)
Supports the implementation of standard procedures and store protocols to ensure smooth retail operations.
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Level 3 Behaviors
(Moderate Experience)
Works closely with merchandising teams to create visually appealing displays and maximize product visibility.
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Level 4 Behaviors
(Extensive Experience)
Supervises the team in conducting market analysis and competitor research to gain a competitive advantage.
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Level 5 Behaviors
(Mastery)
Promotes the use of e-commerce platforms and retail channels to drive online sales and customer engagement.
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2 Industry Competency – Retail Customer Interaction
Proficiency Level -3
Skill definition-Communicating and engaging with customers to boost satisfaction, loyalty, and retention for the sales and revenue growth of retail stores.
Level 1 Behaviors
(General Familiarity)
Lists various approaches to effectively address and resolve complaints and meet customer needs.
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Level 2 Behaviors
(Light Experience)
Shows positive attitude and enthusiasm in engaging with customers to create a welcoming atmosphere.
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Level 3 Behaviors
(Moderate Experience)
Responds to diverse customer inquiries, offering details and presenting alternative and complementary options.
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Level 4 Behaviors
(Extensive Experience)
Monitors customer satisfaction metrics to identify inefficiencies in improving customer loyalty.
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Level 5 Behaviors
(Mastery)
Implements AI-sentiment analysis to align interaction responses with customer's emotional cues.
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3 Retail Third Keyholder - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Third Keyholder
Proficiency Level - 4
5 Competency for - Retail Third Keyholder
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for Retail Third Keyholder

1 Job Family Competencies – Customer Behavior Analytics
Proficiency Level -2
Skill definition-Collecting, analyzing, interpreting, and applying customer data to gain insights into their behavior, preferences, and needs.
Level 1 Behaviors
(General Familiarity)
Names examples of effective platforms and systems for tracking and interpreting customer behavior data.
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Level 2 Behaviors
(Light Experience)
Prepares simple reports and visualizations to communicate customer behavior findings.
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Level 3 Behaviors
(Moderate Experience)
Works closely with marketing teams to create customer personas and journey maps based on data-driven insights.
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Level 4 Behaviors
(Extensive Experience)
Oversees the implementation of marketing changes to measure the impact on customer behavior.
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Level 5 Behaviors
(Mastery)
Stay updated with emerging analytics techniques and trends to gain deeper insights into customer behavior.
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2 Job Family Competencies – Promotion
Proficiency Level -2
Skill definition-Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Level 1 Behaviors
(General Familiarity)
Names different kinds of promotional marketing materials.
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Level 2 Behaviors
(Light Experience)
Tracks and reports the results of promotional activities.
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Level 3 Behaviors
(Moderate Experience)
Uses interactive materials such as videos, charts, or slideshows to show product features to clients.
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Level 4 Behaviors
(Extensive Experience)
Oversees a targeted promotion initiative to an identified set of customers.
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Level 5 Behaviors
(Mastery)
Leads the development and launching of multiple marketing promotions.
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3 Retail Third Keyholder - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Third Keyholder
Proficiency Level - 4
5 Competency for - Retail Third Keyholder
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Retail Third Keyholder

1 Core Competencies – Self-Motivation
Proficiency Level -2
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Explains the importance of self-motivational skills in our workplace.
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Level 2 Behaviors
(Light Experience)
Shows initiative in taking on new responsibilities to expand knowledge and gain experience.
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Level 3 Behaviors
(Moderate Experience)
Follows SMART principles to set high but realistic goals.
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Level 4 Behaviors
(Extensive Experience)
Researches communication techniques and work styles to determine ways to help our employees motivate themselves.
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Level 5 Behaviors
(Mastery)
Stays current in new reward schemes to boost our employee's competitiveness and retain top talents.
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2 Core Competencies – Flexibility
Proficiency Level -2
Skill definition-Adapting, responding to, and dealing with the changing environment and new situations.
Level 1 Behaviors
(General Familiarity)
Seeks new ways and processes of accomplishing work or tasks.
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Level 2 Behaviors
(Light Experience)
Responds positively to changing procedures and policies.
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Level 3 Behaviors
(Moderate Experience)
Solves problems and sets priorities in unclear situations.
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Level 4 Behaviors
(Extensive Experience)
Makes progress in an atmosphere of ambiguity and uncertainty.
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Level 5 Behaviors
(Mastery)
Treats issues and risks as opportunities for learning or growth.
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3 Retail Third Keyholder - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Third Keyholder
Proficiency Level - 4
5 Competency for - Retail Third Keyholder
Proficiency Level - 5

Summary of Retail Third Keyholder skills and competencies

There are 5 hard skills for Retail Third Keyholder, Retail Industry, Retail Customer Interaction, Product Demonstration, etc.
3 general skills for Retail Third Keyholder, Customer Behavior Analytics, Promotion, Inventory Control.
7 soft skills for Retail Third Keyholder, Self-Motivation, Flexibility, Initiative, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Third Keyholder, he or she needs to be proficient in Self-Motivation, be proficient in Flexibility, and be proficient in Initiative.

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